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WELCOME TO ESCO FINTECH

FAQ'S

  • 1.How can one assign Initiator, Verifier or Approver?
    Bill Verifier and Bill Approver users with GTN DDO ADMIN role can perform this activity. User manuals are available in the IFHRMS Portal page.
  • 2.Though the Approver group is assigned corrected, Icon for Initiator, Verifier or Approver is not visible on the home page. How does one solve this?
    -Please click “Add to favorites” -Choose data from responsibility -Click GO -Select the role -Click add to favorites -Click apply. If issue persists still, kindly clear the cookies, catches, history files.
  • 3.How does one create a new post in IFHRMS?
    The new post creation option available in Treasury Admin. Please contact your respective District Treasury.
  • 4.How does one update bank details in IFHRMS?
    -Navigate to HRMS -Navigate to Employee profile.
  • 5.How to transfer the employee in IFHRMS?
    -Navigate to HRMS -Click on Transfer and posting -Click on transfer order entry -After completing transfer order entry and completing the 3 level approval process, update Relieving order entry.
  • 6.In Transfer order process, the Joining Office name is not listed. How does one proceed?
    If employee is transferred within the same department , the Office would be displayed based on Employee’s Mapped Department (HOD). Please check if employee is tagged to wrong HOD code. Otherwise, the concerned office may not migrated.
  • 7.While processing Relieving entry in Transfer and Posting process, how does one remedy message “No one have HR joining Admin role in joining office, please assign the role and do the process”.
    In the Employee’s Joining office, Joining admin role may not be assigned, Please check the Joining office Establishment office approval group. The “Joining admin” check box should be checked.
  • 8.While process Relieving order entry in Transfer and Posting process, one gets message as “Multiple HR joining admin role was assigned, please enter end date and do process again”. How does one remedy this?
    In the Joining office, Joining admin role should be assign to only one HR approval group. If multiple such entries exist, pleas retain the correct one and mark an end date for other employees. Please repeat the process again.
  • 9. How does one update Joining Order entry in Joining Office?
    After successful completion of Transfer Order entry and Relieving Order, the particular employee will be available in Joining Office initiator login under: HRMS → Transfer and posting → Joining report entry → My saved list.
  • 10.While processing Joining Order entry / Employee creation, how does one remedy the situation that the post name is not shown in LOV?
    Please check whether the relevant post is vacant. To check vacancies, please refer below path. HRMS → Report Viewer → Post details report
  • 11.While searching for an employee in Emplyee Search page, no result is found. But the employee reflects in payroll dashboard. How is this possible?
    Please check whether employee is tagged to any post.
  • 12.How does one update Leave balance for an employee?
    Provision has been provided in Establishment section (Human Resource) to load balances. Please refer below path. Human Resource → Leave Process → Leave Balance Update Web ADI
  • 13.How does one get Employee count for respective office
    In Establishmen section, the Employee details report is provided for this purpose. Please refer below path for the same. Human Resource → Report Viewer → Employee list view details report.
  • 14.How does one find the Employee id of our Office staffs?
    The Employee list view details report is available for this. Path to refer: HRMS → Report viewer → Generate employee list.
  • 15.While creating a new employee, in Post field LOV, Post Name is not available. How does one remedy this?
    Please check the Post Details report to see whether the relevant post is vacant before employee creation process. Path to refer: Human Resource → Report Viewer → Post Details Report
  • 16.How does one check Employee list view details and Transfer & Joining order entry, after post is vacant?
    Paths to refer: Human Resource → Report Viewers → Check Employee list view details → Click on Action button on right side → Select Report format as Excel select → Fill To code, DDO Code and Office name → Click on continue → Click on submit → Download Report. Human Resource → Report Viewers → Check Post vacancy details → Click on Action → Choose Report format as Excel → Enter To code, DDO Code and Office name → Click on continue and submit → Download report.
  • 17.How does one remedy the situation that Leave balance is not updated even after completing the process?
    Please check if the Employee user’s person type is Approved Probationer in Employee list view details report.
  • 18.What is the EL or Encashment of leave bill preparation process?
    Note: -These processes can only be processed for Ex - employee and Employees who have passed away. -If addition of IT and IT cess are required, please add to dues and deductions before Supplementary run and complete 3 level approval process -If Leave balance is not added, please do the following: Human Resource → Leave process → Leave balance → Call Web ADI → Click on Create → Download → Now maintain effective date as: date before retirement date (or) date before Date of Death → Upload. -Please add Bill Group for Ex-Employee. -Please check Bank account number is correctly updated. Also, please check if Temporary post continue order has been added. Please check Bill group is added. Step 1: Please check/add nominee details: Human Resource → Employee profile → Enter Ex-employee ID (11 digit) → Click on Go → Click update → On the left side bottom, Click on “Update family members details” → Click on “Add contact” → Choose Government employee or Non-government employee → Enter details → Review → Submit → Complete three level approval process. Step 2: Human Resource → Leave Process → Encashment of leave → Encashment of EL → Click on EL nominee/UEL nominee → Select employee type as Ex Employee → Click Requery → Enter Employee ID → Click on Go → Click on Action → Click on Create → Enter Details → Click on Review → Select Approval Group → Submit → Complete 3 level approval process. Step 3: Human Resource → Leave process → Encashment of EL/UEL of PA Encashment leave → Click Encashment of EL/Click UEL of PA → Select Employee type as Ex-employee → Requery → Enter Employee ID → Click on Go → Click on Action → Click on Create → Click on Review → Select Approval Group → Click on Submit → Complete 3 level approval process. Step 4: Finance → Payroll → Process → Select Employee type as ex Employee → Click on search → Enter Employee ID → Click Supplementary bill → Select Bill Type as EL Encashment → Click on Submit → View Request ID → Click ok → Check Request Monitoring status (should be Normal). Check Result: Select Month/year as Feb 2020 → Select Bill type → Select bill group → Select Employee type as Ex-employee → Click on search → Check dues and deductions. Step 5: Finance → Payroll → Generate bill → Click Supplementary run bill → Select year → Select bill type → Select bill group → Enter Employee name → Select Employee type as Ex employee → Search → Select check-box → Click generated bill → For question “Do you want to generate bill?”, select yes → Check Request Monitoring status if normal → View output → Bill number (16 digit) should be shown. Step 6: Bills → Archive bill → Select Financial Year → Select bill type as EL /UEL → Click on Go → Click on Bills details → Check Bill Status is Draft → Click on Details(Add attachments, Check bill amount, Beneficiary details (bank account number, IFSC code , branch name),Enfacement slip, HOA code) → Select Approver Group → Click on Forward. Step 7: Click on Verifier notification → Check status is Verified → Check Approver notification is Approved → Navigate to Bills → Click on Archive bill → Select Financial → Click on Go → Click on Bills details → Check Bill status is Approved by DDO → Click on Details → Click on Forward to Treasury → Check that Bill no & Treasury ref no are shown.
  • 19.How to update HRA and TNHB Elements?
    Path to follow: Human Resource → GTN Pay service → Rent recovery details.
  • 20.HRA and TNHB details still don’t show. How does oen remedy that?
    Human Resource → GTN pay service → Click on Rent recovery details → Enter Employee ID → Click on Go → Click on Action button → Click Create → Click Fill the details → Complete 3 levels of approval → Finance → Payroll → Process check elements → Check Result → Set mark for recalculate → After processing, please check again.
  • 21.What are the steps to follow for Transfer order issues?
    Steps for the Old office: -Transfer order -Relieving order Steps for the New office: -Joining reports -Click on My Saved List -Employee Record should be shown If it is not shown, please try the process once again before contacting helpdesk.
  • 22.What are the steps to follow for Transfer employee relieving?
    Human Resource → Click on Transfer & posting order → Select transfer order → complete 3 levels of approval → Relieving order → complete 3 levels of approval.
  • 23.What are the steps to follow for Joining order creation?
    Human Resource → Click on Transfer and posting → Click on Joining reports → Click on My Saved List → Make Joining entry → Complete 3 levels of approval.
  • 24.What are the steps to follow for Promotion employee entry?
    Human Resource → Click on Transfer and posting → Make Promotion entry → Complete 3 levels of Approval.
  • 25.What are the steps to follow for Deputation employee?
    Human Resource → Click on Transfer and posting → Make Deputation entry → Complete 3 levels of approval.
  • 26.How to make Transfer Joining entry to Sub Office for Transfer employee (Transfer Entry processed to Main Office)?
    If transfer and Relieving order wrongly processed to Main office Instead of Sub office, Joining office can be change by Individual employee self service option. Please follow the below path: Employee Login- → Self service- → Transfer joining reporting- → Select Transfer order- → Select Joining department- → Select Distrct - → Select joining office( Correct reporting office/Sub office)- → joining date- → Then submit.
  • 27.In Transfer order process, the Joining Office name is not listed. How does one proceed?
    If employee is transferred within the same department , the Office would be displayed based on Employee’s Mapped Department (HOD). Please check if employee is tagged to wrong HOD code. Otherwise, the concerned office may not migrated.
  • 28.While processing Relieving entry in Transfer and Posting process, how does one remedy message “No one have HR joining Admin role in joining office, please assign the role and do the process”?
    In the Employee’s Joining office, Joining admin role may not be assigned, Please check the Joining office Establishment office approval group. The “Joining admin” check box should be checked.
  • 29.While process Relieving order entry in Transfer and Posting process, one gets message as “Multiple HR joining admin role was assigned, please enter end date and do process again”. How does one remedy this?
    In the Joining office, Joining admin role should be assign to only one HR approval group. If multiple such entries exist, pleas retain the correct one and mark an end date for other employees. Please repeat the process again.
  • 30.How does one update Joining Order entry in Joining Office?
    After successful completion of Transfer Order entry and Relieving Order, the particular employee will be available in Joining Office initiator login under: HRMS → Transfer and posting → Joining report entry → My saved list.
  • 31.While processing Joining Order entry / Employee creation, how does one remedy the situation that the post name is not shown in LOV?
    Please check whether the relevant post is vacant. To check vacancies, please refer below path. HRMS → Report Viewer → Post details report
  • 32.While searching for an employee in Emplyee Search page, no result is found. But the employee reflects in payroll dashboard. How is this possible?
    Please check whether employee is tagged to any post.
  • 33.How does one update Leave balance for an employee?
    Provision has been provided in Establishment section (Human Resource) to load balances. Please refer below path. Human Resource → Leave Process → Leave Balance Update Web ADI
  • 34.How does one get Employee count for respective office?
    In Establishmen section, the Employee details report is provided for this purpose. Please refer below path for the same. Human Resource → Report Viewer → Employee list view details report.
  • 35.How does one find the Employee id of our Office staffs?
    The Employee list view details report is available for this. Path to refer: HRMS → Report viewer → Generate employee list
  • 36.While creating a new employee, in Post field LOV, Post Name is not available. How does one remedy this?
    Please check the Post Details report to see whether the relevant post is vacant before employee creation process. Path to refer: Human Resource → Report Viewer → Post Details Report
  • 37.How does one check Employee list view details and Transfer & Joining order entry, after post is vacant?
    Paths to refer: Human Resource → Report Viewers → Check Employee list view details → Click on Action button on right side → Select Report format as Excel select → Fill To code, DDO Code and Office name → Click on continue → Click on submit → Download Report. Human Resource → Report Viewers → Check Post vacancy details → Click on Action → Choose Report format as Excel → Enter To code, DDO Code and Office name → Click on continue and submit → Download report.
  • 38.How to check the all details related reagrding the posts?
    post related details are check with following navigation in HR initiator → reports → post occupancy details report
  • 39.How does one remedy the situation that Leave balance is not updated even after completing the process?
    Please check if the Employee user’s person type is Approved Probationer in Employee list view details report.
  • 40.What is the EL or Encashment of leave bill preparation process?
    Note: → These processes can only be processed for Ex → employee and Employees who have passed away. → If addition of IT and IT cess are required, please add to dues and deductions before Supplementary run and complete 3 level approval process → If Leave balance is not added, please do the following: Human Resource → Leave process → Leave balance → Call Web ADI → Click on Create → Download → Now maintain effective date as: date before retirement date (or) date before Date of Death → Upload. → Please add Bill Group for Ex-Employee. → Please check Bank account number is correctly updated. Also, please check if Temporary post continue order has been added. Please check Bill group is added. Step 1: Please check/add nominee details: Human Resource → Employee profile → Enter Ex-employee ID (11 digit) → Click on Go → Click update → On the left side bottom, Click on “Update family members details” → Click on “Add contact” → Choose Government employee or Non-government employee → Enter details → Review → Submit → Complete three level approval process. Step 2: Human Resource → Leave Process → Encashment of leave → Encashment of EL → Click on EL nominee/UEL nominee → Select employee type as Ex Employee → Click Requery → Enter Employee ID → Click on Go → Click on Action → Click on Create → Enter Details → Click on Review → Select Approval Group → Submit → Complete 3 level approval process. Step 3: Human Resource → Leave process → Encashment of EL/UEL of PA Encashment leave → Click Encashment of EL/Click UEL of PA → Select Employee type as Ex-employee → Requery → Enter Employee ID → Click on Go → Click on Action → Click on Create → Click on Review → Select Approval Group → Click on Submit → Complete 3 level approval process. Step 4: Finance → Payroll → Process → Select Employee type as ex Employee → Click on search → Enter Employee ID → Click Supplementary bill → Select Bill Type as EL Encashment → Click on Submit → View Request ID → Click ok → Check Request Monitoring status (should be Normal). Check Result: Select Month/year as Feb 2020 → Select Bill type → Select bill group → Select Employee type as Ex-employee → Click on search → Check dues and deductions. Step 5: Finance → Payroll → Generate bill → Click Supplementary run bill → Select year → Select bill type → Select bill group → Enter Employee name → Select Employee type as Ex employee → Search → Select check-box → Click generated bill → For question “Do you want to generate bill?”, select yes → Check Request Monitoring status if normal → View output → Bill number (16 digit) should be shown. Step 6: Bills → Archive bill → Select Financial Year → Select bill type as EL /UEL → Click on Go → Click on Bills details → Check Bill Status is Draft → Click on Details(Add attachments, Check bill amount, Beneficiary details (bank account number, IFSC code , branch name),Enfacement slip, HOA code) → Select Approver Group → Click on Forward. Step 7: Click on Verifier notification → Check status is Verified → Check Approver notification is Approved → Navigate to Bills → Click on Archive bill → Select Financial → Click on Go → Click on Bills details → Check Bill status is Approved by DDO → Click on Details → Click on Forward to Treasury → Check that Bill no & Treasury ref no are shown.
  • 41.How to update HRA and TNHB Elements?
    Path to follow: Human Resource → GTN Pay service → Rent recovery details.
  • 44.What are the steps to follow for Transfer employee relieving?
    Human Resource → Click on Transfer & posting order → Select transfer order → complete 3 levels of approval → Relieving order → complete 3 levels of approval.
  • 45.What are the steps to follow for Joining order creation?
    Human Resource → Click on Transfer and posting → Click on Joining reports → Click on My Saved List → Make Joining entry → Complete 3 levels of approval.
  • 46.What are the steps to follow for Promotion employee entry?
    Human Resource → Click on Transfer and posting → Make Promotion entry → Complete 3 levels of Approval.
  • 47.What are the steps to follow for Deputation employee?
    Human Resource → Click on Transfer and posting → Make Deputation entry → Complete 3 levels of approval.
  • 48.How to check Bank details of Employees / Ex-Employees?
    Report has been providet to extract and verify bank details which is attached in HRMS Report Human Resource → HRMS Report → report viewer → Ex-employee/Employee Bank Details report.
  • 42.HRA and TNHB details still don’t show. How does oen remedy that?
    Human Resource → GTN pay service → Click on Rent recovery details → Enter Employee ID → Click on Go → Click on Action button → Click Create → Click Fill the details → Complete 3 levels of approval → Finance → Payroll → Process check elements → Check Result → Set mark for recalculate → After processing, please check again.
  • 43.What are the steps to follow for Transfer order issues?
    Steps for the Old office: → Transfer order → Relieving order Steps for the New office: → Joining report → Click on My Saved List → Employee Record should be show → Tansit period pay entry If it is not shown, please try the process once again before contacting helpdesk.
  • 49.What is the reason if an employee not shown in employee search in HRMS transactions?
    Check whether the Employee tagged to any post. If not map the post through HR → Post Mapping → Post mapping WebADI → click Call WebADI → map the Employee to post and upload and then check in Employee search page. OR If post mapped but not displayed, then check the approval group mapping against the post of Employees in HR → Post mapping → Post mapping details update → select office name, post type and position radio button. If the post not mapped/mapped to any other group click on update and map the correct approval group and click save button and check in search page
  • 50.DDOs shall claim Additional Charge Allowance monthly?
    Yes, System not restricting to calim monthly process.Validation exists in system, Claim entry should not be submitted for the same period for which already claimed
  • 51.Employee Not available in IFHRMS How to Create Ex-Employee / Death Employee?
    Approval ID → GTN Functional Administrator Department → Click Home → Click Ex-Employee creation → Click Cal webAdi → Enter Derails ( Must enter Bank Account Details , Date Format 01-Jul-2020 ) → Upload → Created Ex-Employee I'd . Same like Death Employee also can able to create. Note: 1. HRMS → Report → GTN Ex Employee Report → Action → continue → Submit → Monitoring Request status- Normal → completed- View output- Excel → 11 Digit
  • 52.Employee not shown in Annual increment program?
    First, check employee's next increment date in employee list view details report. If wrongly shown, then kindly raise the ticket with increment date change request or update the pay in update salary page. Path: HR Initiator -> Report viewer -> Employee List view details report. Please check Stop Annual Increment entry page of the employee, if status flag showing "Yes", kindly change the flag to "No". Path : HR --> GTN Pay Service --> Stop Annual Increment. Check whether the Pay element is added or not and check assignment status.
  • 1.During contingency bill preparation, budget amount is shown as 0. How does one rectify this issue?
    Kindly share the budget format through mail.
  • 2.While selecting approval group in contingency bill creation, an error “Encountered an unexpected error”. Why?
    In path Finance→ Bills, instead of choosing details option, kindly choose update option. The bill page will show. Click save button and then forward.
  • 3.While forwarding the salary bill to treasury, it shows WF_PLSQL Error. How does one rectify this issue?
    Please check functional role assigned to this approver. If Functional role is assigned, but issue still exists, kindly share a mail to helpdesk.
  • 4.How does one Create Master details in DDO master?
    EB card, telephone number, vehicle number, beneficiary (other than Employee) etc Path to follow: Finance→DDO master
  • 5.How to check Beneficiary details ?
    Finance → Bill → Bills Report → GTN beneficiary details
  • 6.What is the process of Bill creation in Finance for Non Salary Bills?
    Finance → Bill → Create bill → Fill all details → Continue → Click add line (fill all the details) → click add beneficiary (choose the beneficiary) → save → upload the attachment → choose common approval group–>forward. *Note:- attachment must*
  • 7.How does one check Salary bill E-payment return bills?
    Finance → Payroll → Click on E-payment returns → Click date → Select type like : Employee, DDO ,others → Search Result list shows detail and reason for E-payment returns. Please check the bank account number in Employee profile or beneficiary details.
  • 8.How does one generate Salary bill e-return bill?
    Finance → Payroll → E-payment returns → Select date → select Employee → search → (add Bank details) → select and click generate bill Go to Bill → Select bill type → e-return → Click go → Bill number shows → select details ( click approval group - check bank account details and amount ) → complete 3 levels of approval → get treasury reference number and approve till L3 Audit level
  • 9.What are the reasons to Salary bill E-Return ECS bill?
    If mentioned points are missing, then E-payment return has to be done: •Enter beneficiary name (Eg: As per the bank passbook name : bank of India , IOB ) •Bank account wrongly entered like: zero missing in prefix , one number missing in account number. •IFSC code wrongly entered in bank details.
  • 10.What is the valid procedure to Run reports in Finance Module?
    Please ensure that you launch reports or submit concurrent requests by selecting parameters of your associated office. Please don’t run/open reports without any filter criteria of office or employee.
  • 11.What are the Clarifications on Bill process Audit Level?
    • In Treasury Audit level process, return for correction should not be used for Salary/ Supplementary/Non salary Bills, other than contingencies bills (telephone, electricity & schemes bill etc) which is created from bill module. •Audit L1 / L2 can’t reject any bill. If they want to audit, it shall be provided in remarks by selecting all check audit points and finally L3 (TO /ATO) can reject any bill. •At Treasury audit level, either bill shall be passed / Rejected (Audit).
  • 12.How does one download Attachments?
    •Finance → Bill → enter bill number → GO → click print symbol → check outer page → download. •Finance → payroll → report → Click ECS data report → Action → Enter bill number → continue → submit → Request Monitoring status-normal completed → view output → download (check beneficiary detail and bank details) •Finance → payroll → Report → enfacement slip → Action → Enter bill number → continue → Submit → request monitoring status → view output (check HOA)
  • 13.How take report for over 3 month e-payment adjusted amount?
    Follow the below path: Finance → Bills → Bill reports → E-Payment Return Adjustment Abstract Report
  • 14.How to Search Previous Finacial Year Bills in Bill Page?
    FiNance → Bills → Click Archive Bills → Select Financial Year
  • 15.Supplementary and Non-salary Bill annexures like ECS and enfacement are attached automatically while generate bill?
    Yes, Annexures would be attached automatically while generation of bills.
  • 16.During contingency bill preparation, budget amount is shown as 0. How does one rectify this issue?
    Kindly share the budget format through mail.
  • 17.While selecting approval group in contingency bill creation, an error “Encountered an unexpected error”. Why?
    In path Finance → Bills, instead of choosing details option, kindly choose update option. The bill page will show. Click save button and then forward.
  • 18.While forwarding the salary bill to treasury, it shows WF_PLSQL Error. How does one rectify this issue
    Please check functional role assigned to this approver. If Functional role is assigned, but issue still exists, kindly share a mail to helpdesk.
  • 19.How does one Create Master details in DDO master?
    EB card, telephone number, vehicle number, beneficiary (other than Employee) etc Path to follow: Finance->DDO master
  • 20.How to check Beneficiary details?
    Finance → Bill → Bills Report → GTN beneficiary details
  • 21.What is the process of Bill creation in Finance for Non Salary Bills?
    Finance → Bill → Create bill → Fill all details → Continue → Click add line (fill all the details) → click add beneficiary (choose the beneficiary) → save → upload the attachment → choose common approval group–>forward. *Note:- attachment must*
  • 22.How does one check Salary bill E-payment return bills?
    Finance → Payroll → Click on E-payment returns → Click date → Select type like : Employee, DDO ,others–>Search Result list shows detail and reason for E-payment returns. Please check the bank account number in Employee profile or beneficiary details.
  • 23.How does one generate Salary bill e-return bill?
    Finance → Payroll → E-payment returns → Select date → select Employee → search → (add Bank details) → select and click generate bill Go to Bill → Select bill type → e-return → Click go → Bill number shows → select details ( click approval group - check bank account details and amount ) → complete 3 levels of approval → get treasury reference number and approve till L3 Audit level
  • 24.What are the reasons to Salary bill E-Return ECS bill?
    If mentioned points are missing, then E-payment return has to be done: • Enter beneficiary name (Eg: As per the bank passbook name : bank of India , IOB ) • Bank account wrongly entered like: zero missing in prefix , one number missing in account number. • IFSC code wrongly entered in bank details.
  • 25.What is the valid procedure to Run reports in Finance Module?
    Please ensure that you launch reports or submit concurrent requests by selecting parameters of your associated office. Please don’t run/open reports without any filter criteria of office or employee.
  • 26.What are the Clarifications on Bill process Audit Level?
    In Treasury Audit level process, return for correction should not be used for Salary/ Supplementary/Non salary Bills, other than contingencies bills (telephone, electricity & schemes bill etc) which is created from bill module. • Audit L1 / L2 can’t reject any bill. If they want to audit, it shall be provided in remarks by selecting all check audit points and finally L3 (TO /ATO) can reject any bill. • At Treasury audit level, either bill shall be passed / Rejected (Audit).
  • 27.How does one download Attachments?
    • Finance → Bill → enter bill number → GO → click print symbol → check outer page → download. • Finance → payroll → report → Click ECS data report → Action → Enter bill number → continue → submit → Request Monitoring status-normal completed → view output → download (check beneficiary detail and bank details) • Finance → payroll → Report → enfacement slip → Action → Enter bill number → continue → Submit → request monitoring status → view output (check HOA)
  • 28.While processing bills for any action List of Performers should be checked / Verified?
    Yes, Post verifying / listing of performers only any action should be done, Also we have displayed tip messages in bill page for DDOs reference.
  • 29.How to change Deposit icon of our office?
    Click on approval group then click whether it is Module name Deposit icon then click update button and change the new IVA id and office.
  • 30.If any two type of Deposit Role assign say yes /No?
    Yes, Treasury level using Deposit creation /DDO's level using Deposit payment advice
  • 31.Deposit which First time Create ?
    Deposit Treasury level First time create Deposit amount alos Treasury level updated
  • 32.Deposit bill which two of Error shown maxiamum?
    3 type of error shown Closeing /Open balance /Missing challan
  • 33.How to update Closing balnce in Deposit?
    Some details fill share the details L3 level update Tocode/ DDOcode /Deposit no/Deposit Requst no /HOA /DH Finacial year Closing balance year /Deposit type
  • 34.How to update Missing challance details deposit?
    Some details fill share the details L3 update Tocode/ DDOcode /Deposit no/Deposit Requst no /HOA /DH Finacial year Closing balance year /Deposit type /Challan no /challan date/challan amount (same as any payment details missing this format update
  • 35.How to check deposit opening balance,payment & bill process transaction page in deposit process?
    kindly do following navigation: deposit initiator → finance → deposit → reports → TA 22 deposit register report
  • 36.How to Download the deposit Transaction details?
    Finance - Deposit icon click the Depsoit reports show and select the TA22 Register report input the Deposit no and period after submit ; moniter request complete click the view output show the report
  • 37.How to check Deposit E-payment return bill?
    deposit related e payment return bills check in following navigation:Finance → deposit → e-payment return
  • 38.How to Open the Deposit PD accounts?
    Deposit PD account open in with proceeding letter copy contact to your respective treasury office create the depoist section
  • 39.How to check closing/opening/missing challan details?
    Click on Deposit icon → Deposit Reports → TA22 reports
  • 40.How to Prepare Challan?
    By using portal URL www.karuvoolam.tn.gov.in Login with User id:11 diget number and password put open after portal page → Create challan click
  • 41.How many method challan create?
    Challan created Two method Single user /Multiple user
  • 42.Whom create challan?
    Click on Challan Create Employee/pensioner /DDO and then Pensioner
  • 43.How many Bank add in Chaaln page?
    Now 4 type of bank added State bank of india / Bank of baroda /indian /indian over seas
  • 44.Challan Create Which type of Error shown?
    Challan Created shown error for Muluple Contributor Error
  • 45.Which Reason Multiple contrinutor error Shown?
    In first From /TO date format wrong / Remark most of character type/time out process /HOD code select wrong
  • 46.Which type Challn Amount pay method?
    In Challan two type amput paid Oline /Offline method
  • 47.How to Check Challan Payment Status?
    Enter IFHRMS Portal Page → Check e-Challan Tab → Click Challan Search Tab → Then Fill Challan Number and Captcha
  • 48.How to Find HOD for Paid Challan HOA?
    It's Available for IFHRMS Portal Page. User Entered Login Page then Check Challan Receipt/Sub Type Button for Near IFHRMS Button
  • 49.How to Create Echallan for DDO/Employee/Pensioner?
    Open Karuvoolam website → www.karuvoolam.tn.gov.in → After Login → Click Echallan tab → choose create challan → give correct remitter type → fill the details and submit
  • 50.If head details not display what to do?
    Kindly check correct HOD given or not.
  • 51.Where to check correct HOD for a Head?
    After login → Click Challan Receipt/Sub type → An Excel file will download → check in that file
  • 52.how to add different head details in same challan?
    Click add row in service details → can add multiple rows for different heads belongs to same HOD .
  • 53.How to download challan number?
    Finance → Deposit icon click the Depsoit reports show and select the TA22 Register report input the Deposit no and period after submit ; moniter request
  • 1.How does one update the pay details in IFHRMS?
    Human Resource → GTN Pay service → Update salary
  • 2.How does one update Temporary post extension date or rectify not a valid position id issue at Bill processing level?
    Human Resource → GTN Pay service → Temporary post details.
  • 3.Why is HRA (House Rent Allowance - Dues) not reflecting for eligible employees?
    Residence Type might not have been updated for such employees. To update: Human Resource → GTN Pay service → Rent Recovery Details.
  • 4.How does one update Pay?
    Human Resource → GTN pay service → Click Update salary → Enter Employee ID → Click Go → Click on Details → Click on Action button → Click on Create → Enter the details → Complete 3 levels of approval.
  • 5.How does one record a Pay increase?
    Human Resource → GTN pay service → Click on Annual increment → Click on Action button → Click on Continue → Click on Submit. This should complete normally. Pay details should have increased.
  • 6.How does one deccrease or delete Pay?
    Human Resource → GTN pay service → Click on Pay delete option → Choose (01 or 02 increment) delete → Check pay details.
  • 7.How does one update Temporary post end date details?
    Human Resource → GTN pay service → Open Temporary details → Call WebADI → Open Excel → Fill the details → Oracle upload → Check Temporary post end date. (OR) Finance → Payroll → GTN post type and HOA change → temporary post end → Click on Oracle → Click on upload → check details
  • 8.How does one add dues and deductions for an employee?
    Bill DDO users under Finance role are able to do this. Path for the same: Finance → Payroll Service → Dues and Deductions
  • 9.What does one do when Create Batch button not available in Dues and Deductions Page?
    Create Batch provision is enabled for Initiator ID only. Please refer approval group.
  • 10. What does one do when Dues and deductions are not available in Pay statement or Finance → Result page?
    Finance → Payroll service → Dues and deductions.
  • 11.What is the Due and Deduction updated flow?
    Finance → Click on Payroll service → Click on Due and Deduction → Click on Create Batch → Select Change existing entry → Click on Next → Add Row → Search employee name → Add due and deduction → Enter Value → Click Validate and Save → Click on Next → Select Approver group → Submit → Complete 3 levels of approval. Finance → Payroll → Process → Elements → Check → Result → Mark for recalculate. All dues and deductions will be shown correctly.
  • 12.In Element entry, while changing, existing entry throws error.
    While change existing entry, uncheck “Reject if future entry exists”.
  • 13.In element entry, while deleting, element name does not show.
    Check the effective date for element deletion.
  • 14.How does one create New bill group?
    Finance- Payroll → DDO Master → Select Pay Bill Group → Enter Bill Group Name → Post type → Select HOA → Select Approver group → Click on Submit → Complete 3 levels of approval.
  • 15.What is the Bill group change flow?
    First check if correct HoA and post are updated in employee list view details. Finance → Payroll → Search → Select employee → Select Add/Update bill Group → select correct Bill group → Enter effective date → Submit → Monitor status (OR) Finance → Payroll → Add Bill Group WebADI → Call WebADI → Select Name and HOD bill group → Click on Oracle → Upload.
  • 16.In Payroll dashboard, while adding employees to bill group, “ Post Type mismatch / HOA mismatch” message shows. How to remedy that?
    Check if Bill group HOA and employee’s Post HOA are same.
  • 17.Dues and deductions are updated successfully with necessary approvals but do not reflect in result page. How does one rectify this issue?
    After updating Dues and deductions, follow the path: Finance → Payroll → Result page → Select employee → Set mark for recalculation.
  • 18.While processing SLS bill, no result is found in result page. What has gone wrong?
    Before processing SLS Bill, kindly update SLS Initiation entry and sanction order entry. After successful completion of approvals, process SLS Bill.
  • 19.While process Supplementary bill, employee is not shown/error status occurs. Why?
    The relevant process was not done in establishment (Human Resource) Eg. Surrender Leave (Initiation / Sanction) not done. Salary Arrear – Retro Element was not attached with relevant bill payroll period.
  • 20.Why is Residence OA allowance, AIGIS not reflecting for IAS employees?
    Please check if employee category is IAS (All India Service).
  • 21.Employee type :
    EmployeeEmployee Type NMP Employeesnoon meal Employee ICDS Employeesicds
  • 22.Why are Pay,DA not reflecting correctly?
    Please check it Employee type is correctly updated.
  • 23.Why is HRA not reflecting?
    Please check if Employee type and residence type are updated.
  • 24.Why is MA not reflecting?
    Please check Employee type(judicial judge), time scale level and hra residence type.
  • 25.What is the Cps calculation?
    Pay + DA-10%
  • 26.What is the GPF /TPF calculation?
    Pay + DA-12%
  • 27.What is the SGPF calculation for NMP Employees & icds Employees?
    -Pay-12%-
  • 28.Why are NHIS-, SPF 2k/84 - not showing in result?
    Please check DOJ, DOR, Employee type, effective date.
  • 29.Why is FBF not showing in result?
    Please check if Employee type is TN Govt Servant and the time scale.
  • 30.How does one check if Group Life Insurance scheme is updated for NMP Employees/Aided institution staff - group life insurance Sche
    Please check if Employee type and time scale are correctly updated.
  • 31.How does one check NSD/LIC/IT/IT Cess?
    Check the following: Deduction- correct NSD, correct beneficiary name, account number and IFSC code details.
  • 32.How does one process Bulk mark for recalculation?
    Steps to follow: Create a new Excel sheet → Enter 11 digit IFHRMS employee ID → Save as excel.xls format(excel 97-2003 template ) → Navigate to Finance → Payroll → Result → Bulk mark for recalculation → Choose file → upload. In a few seconds, the entry should be updated.
  • 33.While generating salary bill, information shows as “Bill generation request is Completed with an error. the corresponding Request ID for the Error Logs: Request Number”. How does one remedy this?
    Please check the respective request number in monitor request status view output.
  • 34.While generating bill, exception message shows as “DP Code not unique for selected bill group. How does one remedy this?
    Please check if the Employee’s mapped bill group HOA and employee’s tagged post HOA are not same.
  • 35.While generate bill process exception message throws as “ Not a valid position id”. Why?
    Temporary post continuation order is not updated.
  • 36.How does one change HOA, Post type, and GO in IFHRMS?
    Steps to follow: Finance → Payroll → GTN Post type and HOA update WebADI.
  • 37.How does one add a new HOA in Salary bill?
    HOA can be added for a particular post. Please generate post details report and check whether the post is available with Wrong HOA or is not available for particular HOA. For new post creation, kindly share new post creation details with GO order copy.
  • 38.What are the steps to check if Salaray bills have issues?
    -Please check IVA roles for all modules like HRMS, finance, budget proposal, budget transfer -Check if Post mapping , bill group mapping and HOA are correctly assigned ( check Employee list view details report) -Please check Employee list view if all fields are correctly updated, such as date of birth, date of retirement, Active assignment user name . -Please check if Employee type is correctly updated like : TN Govt Servent /ICdS /nmp /Aided staff -HRA residence type -Grade name ( time scale ) -Temporary post continuation order date for temporary employee -In Employee list view, IFHRMS user id
  • 39.Why is Bill number not generated in generate bill page?
    Issues listed below: -HOA correctly updated in Employee list view (issue: DP code wrongly updated” occurs, HOA code is wrongly mapped to bill group.) -Temporary post continue order (issue: position type needs to updated ) -Bank account details need to be checked (issue shown:bank number not exist) -Bank account details in FINANCE → PAYROLL → REPORT. -Finance → payroll → select bill group → click element details → all elements should show -Payroll → Report → GTN element entry report (all Elements should be attached) -Kindly concentrate on DDOs with more than 100 Employees... Like : police, judicial dept medical department, BEO ,BDO , icds* -Employee list view - maximum cover dues element like Pay ,Da ,HRA ,MA ,PP (personal pay) ,SP (special pay)
  • 40.In the result, elements do not show. How do we check that?
    -Employee type, residence type, post name, user name, grade name (time scale level) are correctly updated. -MA fraction, pay fraction, hra fraction should show in result.
  • 41.How does one update GPF subscription (or) wrong amount reflects in GPF subscription elements result page?
    GPF subscription shall be updated twice in a year and it can be reduced only in March.
  • 42.GPF Subscription is not attached to employee’s elements. How do we remedy that?
    GPF-eligible employees are attached in elements page. GPF subscription would be stopped 4 months before employee retirement date (refer GPF rules).
  • 43.While processing PF initiation Entry, “ ADVANCE / WITHDRAWAL TYPE” is not listed in LOV. Why is this so?
    GPF / TPF eligible employees would only be listed. Check DOJ (Date of Joining). If employee joined on or after 01-04-2003, he/she will not be eligible for CPF.
  • 44.While migrating advances through migration process, why is HOA not available?
    Please check role HR initiator. This is available under Advances reports tab. Path: Human Resource → Advances → Reports → Advance Migration → Create Account Head
  • 45.In a School an Employee has been sent on Foreign Service. Now, HBA has been sanctioned to the Employee. CEO wants to draw the bill to the Employee. But the employee is listed under the School only, where HM is the DDO.
    New Approval Group can be created in the school and make CEO as Approver for that Group. In this way bill can be presented to Treasury. However, the accouting will be happened against the DDO code of the school from where the bill is presented.
  • 46.How does one update the pay details in IFHRMS?
    Human Resource → GTN Pay service → Update salary
  • 47.How does one update Temporary post extension date or rectify not a valid position id issue at Bill processing level?
    Human Resource → GTN Pay service → Temporary post details
  • 48.Why is HRA (House Rent Allowance - Dues) not reflecting for eligible employees?
    Residence Type might not have been updated for such employees. To update:Human Resource → GTN Pay service → Rent Recovery Details.
  • 49.How does one update Pay?
    Human Resource → GTN pay service → Click Update salary → Enter Employee ID → Click Go → Click on Details → Click on Action button → Click on Create → Enter the details → Complete 3 levels of approval.
  • 50.How does one record a Pay increase?
    Human Resource → GTN pay service → Click on Annual increment → Click on Action button → Click on Continue → Click on Submit. This should complete normally. Pay details should have increased.
  • 51.How does one deccrease or delete Pay?
    Human Resource → GTN pay service → Click on Pay delete option → Choose (01 or 02 increment) delete → Check pay details.
  • 52.Why salary arrear bill employee name shows multiple time in result page?
    Salary arrear bill employee shows mutiple time due to below reason: Salary arrear multiple time processed. Solution: Select name in result page and click remove from current payroll. (Note: Process salary arrear supplementary run only one time)
  • 53.How to give bulk mark for recalculation?
    Open Excel in that type employee ID and save as 2003-97 excel workbook. After initiator login → finance → payroll → results → select period,bill type and paybill group → Click bulk mark for recalculation and then choose above excel file → submit
  • 54.How does one update Temporary post end date details?
    Human Resource → GTN pay service → Open Temporary details → Call WebADI → Open Excel → Fill the details → Oracle upload → Check Temporary post end date. (OR) Finance → Payroll → GTN post type and HOA change → temporary post end → Click on Oracle → Click on upload → check details
  • 55.How to update beneficieries account number & IFSC code?
    Beneficieries account number & IFSC code change for following navigation:Finance initiator → finance → DDO master → gtn beneficiery bank details update webadi
  • 56.After bill generation (salary/supplementary) completed with not a valid position with position id?
    Kindly update employee temporary post details in following navigation: HR → GTN pay service → temporary post details update webadi.if post name was not shown in webadi mentioned post is vacant kindly contact HOD
  • 57.Which employees are elegible for GIS element?
    Employee type GIS & Noon meal employee only elegible for GIS
  • 58.How many time create supplementary bill for employee in one month?
    Only one time generate supplementary bill of same type for concerned employee.to check the bill is already generated in following path:Finance → payroll
  • 59.How does one add dues and deductions for an employee?
    Bill DDO users under Finance role are able to do this. Path for the same: Finance → Payroll Service → Dues and Deductions
  • 60.What does one do when Create Batch button not available in Dues and Deductions Page?
    Create Batch provision is enabled for Initiator ID only. Please refer approval group.
  • 61.What does one do when Dues and deductions are not available in Pay statement or Finance → Result page?
    Finance → Payroll service → Dues and deductions.
  • 62.What is the Due and Deduction updated flow?
    Finance → Click on Payroll service → Click on Due and Deduction → Click on Create Batch → Select Change existing entry → Click on Next → Add Row → Search employee name → Add due and deduction → Enter Value → Click Validate and Save → Click on Next → Select Approver group → Submit → Complete 3 levels of approval. Finance → Payroll → Process → Elements → Check → Result → Mark for recalculate. All dues and deductions will be shown correctly.
  • 63.In Element entry, while changing, existing entry throws error?
    While change existing entry, uncheck “Reject if future entry exists”.
  • 64.In element entry, while deleting, element name does not show?
    Check the effective date for element deletion.
  • 65.How does one create New bill group?
    Finance- Payroll → DDO Master → Select Pay Bill Group → Enter Bill Group Name → Post type → Select HOA → Select Approver group → Click on Submit → Complete 3 levels of approval.
  • 66.What is the Bill group change flow?
    First check if correct HoA and post are updated in employee list view details. Finance → Payroll → Search → Select employee → Select Add/Update bill Group → select correct Bill group → Enter effective date → Submit → Monitor status (OR) Finance → Payroll → Add Bill Group WebADI → Call WebADI → Select Name and HOD bill group → Click on Oracle → Upload.
  • 67.In Payroll dashboard, while adding employees to bill group, “ Post Type mismatch / HOA mismatch” message shows. How to remedy that?
    Check if Bill group HOA and employee’s Post HOA are same.
  • 68.Dues and deductions are updated successfully with necessary approvals but do not reflect in result page. How does one rectify this issue?
    After updating Dues and deductions, follow the path: Finance → Payroll → Result page → Select employee → Set mark for recalculation.
  • 69.While processing SLS bill, no result is found in result page. What has gone wrong?
    Before processing SLS Bill, kindly update SLS Initiation entry and sanction order entry. After successful completion of approvals, process SLS Bil
  • 70.While process Supplementary bill, employee is not shown/error status occurs. Why?
    The relevant process was not done in establishment (Human Resource) Eg. Surrender Leave (Initiation / Sanction) not done. Salary Arrear – Retro Element was not attached with relevant bill payroll period.
  • 71.Why is Residence OA allowance, AIGIS not reflecting for IAS employees?
    Please check if employee category is IAS (All India Service).
  • 72.Employee type :
    Employee Employee Type NMP Employees noon meal Employee ICDS Employees icds
  • 73.Why are Pay,DA not reflecting correctly?
    Please check it Employee type is correctly updated.
  • 74.Why is HRA not reflecting?
    Please check if Employee type and residence type are updated.
  • 75.Why is HRA not reflecting?
    Please check if Employee type and residence type are updated.
  • 76.Why is MA not reflecting?
    Please check Employee type(judicial judge), time scale level and hra residence type.
  • 77.What is the Cps calculation?
    Pay + DA-10%
  • 78.What is the GPF /TPF calculation?
    Pay + DA-12%
  • 79.What is the SGPF calculation for NMP Employees & icds Employees?
    Pay-12%-
  • 80.Why are NHIS-, SPF 2k/84 - not showing in result?
    Please check DOJ, DOR, Employee type, effective date.
  • 81.Why is FBF not showing in result?
    Please check if Employee type is TN Govt Servant and the time scale.
  • 82.How does one check if Group Life Insurance scheme is updated for NMP Employees/Aided institution staff - group life insurance Scheme?
    Please check if Employee type and time scale are correctly updated.
  • 83.How does one check NSD/LIC/IT/IT Cess?
    Check the following: Deduction- correct NSD, correct beneficiary name, account number and IFSC code details.
  • 84.How to check NSD beneficiary details?
    NSD Master details shall be viewed by referring below path Finance → Payroll → NSD details
  • 85.How does one process Bulk mark for recalculation?
    Steps to follow: Create a new Excel sheet → Enter 11 digit IFHRMS employee ID → Save as excel.xls format(excel 97-2003 template ) → Navigate to Finance → Payroll → Result → Bulk mark for recalculation → Choose file → upload. In a few seconds, the entry should be updated.
  • 86.While generating salary bill, information shows as “Bill generation request is Completed with an error. the corresponding Request ID for the Error Logs: Request Number”. How does one remedy this?
    Please check the respective request number in monitor request status view output.
  • 87.While generating bill, exception message shows as “DP Code not unique for selected bill group. How does one remedy this?
    Please check if the Employee’s mapped bill group HOA and employee’s tagged post HOA are not same.
  • 88.While generate bill process exception message throws as “ Not a valid position id”. Why?
    Temporary post continuation order is not updated.
  • 89.How does one change HOA, Post type, and GO in IFHRMS?
    Steps to follow: Finance → Payroll → GTN Post type and HOA update WebADI.
  • 90.How does one add a new HOA in Salary bill?
    HOA can be added for a particular post. Please generate post details report and check whether the post is available with Wrong HOA or is not available for particular HOA. For new post creation, kindly share new post creation details with GO order copy.
  • 91.What are the steps to check if Salaray bills have issues?
    - Please check IVA roles for all modules like HRMS, finance, budget proposal, budget transfer - Check if Post mapping , bill group mapping and HOA are correctly assigned ( check Employee list view details report) - Please check Employee list view if all fields are correctly updated, such as date of birth, date of retirement, Active assignment user name . - Please check if Employee type is correctly updated like : TN Govt Servent /ICdS /nmp /Aided staff - HRA residence type - Grade name ( time scale ) - Temporary post continuation order date for temporary employee - In Employee list view, IFHRMS user id
  • 92.Why is Bill number not generated in generate bill page?
    Issues listed below: - HOA correctly updated in Employee list view (issue: DP code wrongly updated” occurs, HOA code is wrongly mapped to bill group.) - Temporary post continue order (issue: position type needs to updated ) - Bank account details need to be checked (issue shown:bank number not exist) - Bank account details in FINANCE → PAYROLL → REPORT. Finance → payroll → select bill group → click element details → all elements should show - Payroll → Report → GTN element entry report (all Elements should be attached) - Kindly concentrate on DDOs with more than 100 Employees... Like : police, judicial dept medical department, BEO ,BDO , icds* - Employee list view - maximum cover dues element like Pay ,Da ,HRA ,MA ,PP (personal pay) ,SP (special pay)
  • 93.In the result, elements do not show. How do we check that?
    Employee type, residence type, post name, user name, grade name (time scale level) are correctly updated. MA fraction, pay fraction, hra fraction should show in result
  • 94.How does one update GPF subscription (or) wrong amount reflects in GPF subscription elements result page?
    GPF subscription shall be updated twice in a year and it can be reduced only in March.
  • 95.What can I do if duty pay is not reflected?
    Check Employee category and post
  • 96.How to rectify in bill genenaration when DP code not unique?
    Check that in Employee list view details report
  • 97.How to check NSD beneficiary details?
    Click on finance - Payroll - NSD details
  • 98.How do I get ECS before bill generation?
    Click on finance icon payroll then click reports and then go to action button against the ECS data before bil generation after completion of status it will give result
  • 99.When delete an element it doesn't shown in element entry delete, bt it is shown in process and result How to remove the value?
    Click on dues and deductions and put the element value as zero
  • 100.While using bulk dues and deduction process the monitor request status is error,How to rectiy?
    not used for refresh button,only used for Refresh Processing data box
  • 101.We are using bulk dues and deduction process,we choose which type of values? Ie.,Pay value or Standard value?
    Pay value only used for monthly monthly changes value and standard value only used for constant values
  • 102.Not Reflect MA how to rectify?
    Must Check Employee pay information ,employee type ,Residene type ,grade name were updated or not
  • 103.Not Reflect Hra how to rectify?
    Check Employee pay information ,employee type ,Residene type ,grade name were updated or not
  • 104.How to solve the issue,on employee count zero issue after bill generation?
    mentioned employee bill process already done in same bill type & same payroll month.kindly check following navigation.Finance initiator → finance → payroll → result
  • 105.what is the purpose of remove from current payroll?
    After the payroll run process,employees bill group change Or employee bill process was hold to process the remove from current payroll: Finance → payroll →
  • 106.GPF Subscription is not attached to employee’s elements. How do we remedy that?
    GPF-eligible employees are attached in elements page. GPF subscription would be stopped 4 months before employee retirement date (refer GPF rules).
  • 107.How to Add CCA for transfer employee in New Station?
    If CCA eligible only for new station and not for old station, Add CCA with effective date of new office joining date ( CCA Elgible start date). Follow below path. Finance- → GTN pay services- → Dues and Deductions → Effective date(New Station joining date or CCA eligible start date)Create Batch → Crate New entry → Add CCA → Give full month CCA value (Dont enter Old CCA amount field) then click validate&Save → Verify and approve.
  • 108.How to refund the excess recovered amount from Employee?
    Use Refund employee and refund Employee Supplementary run. Follow the below path: 1.Finance → GTN pay services → Dues and Deductions → Effective date(Payroll month first date)Create Batch → Crate New entry → Add fund Employee (Element) → Give amount & Head of account ( Already excess recovered) then click validate& Save - → Verify and approve. 2.Finance- → Payroll → Process → Process supplementary run → Type: Refund Employee. Then check result and genarate the bill number
  • 109.How to Change Post name, Category, GO, post type, HOA?
    All the post details correction could done by HOD level. DDO can reach their respective HOD with corresponding post related Government Order.
  • 110.How to Delete CCA for new station and Keep old Station?
    If CCA eligible only for old station and not eligible for new station, Delete CCA with delete type as End Date. Follow the below path. Finance → GTN pay services → Element entry Delete → Effective date(Transfer month first date) → Select CCA element → Deletion type ( End date) → End date( Old station relieving date/Old station CCA eligible date) → Verify&Approve.

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